If you have any questions, email us at
Updated: October 7, 2018
PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY CLICKING “I ACCEPT” OR BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING ANY ADDITIONAL TERMS PROVIDED BY US. If you are not eligible, or do not agree to the Terms, then you do not have our permission to use the Service.
HelloMaaS offers a service in the form of a technology platform and marketplace that empowers Clients and Freelancers to connect, communicate, buy and sell marketing services. HelloMaaS also offers a search product on the Platform, where Users can discover Service packages, Expert Advice and Freelancers using the Platform and Service to connect and transact.
HelloMaaS is not a marketing agency. We help you connect with HelloMaaS members, and are here to help you connect with Freelancers and Experts on HelloMaaS.
Your account on HelloMaaS is free. We offer three different paid subscription type (“Subscription Plans”) for Clients and Freelancers. The subscription level will impact the costs for each of the Services purchased on the platform. Billing types can be Hourly or Fixed Price.
Clients and Freelancers can sign up to a paid subscription plan for a set recurring fee via the Platform. Our rates for Subscription Plans with Clients and Freelancers are available at: pricing . Subscription Plans are personal and cannot be shared between Users. Any User violating the foregoing may be removed from the Service. HelloMaaS reserves the right to update fee structures and matchmaking fees, and will inform Clients and Freelancers via the Platform with a reasonable notice period.
IF YOU SET UP RECURRING PAYMENTS THROUGH A SUBSCRIPTION OR A PACKAGE FOR RETAINER SERVICES, YOU AUTHORIZE US TO CONTINUE TO CHARGE YOUR CREDIT CARD ON A MONTHLY BASIS, ACCORDING TO YOUR SUBSCRIPTION PREFERENCES, FOR THE SUBSCRIPTION LEVEL YOU SELECT. YOU CAN UPGRADE YOUR SUBSCRIPTION ANY TIME. THE PRICE INCREASE WILL TAKE INTO EFFECT AND BILLED IMMEDIATELY AFTER UPGRADING. USER CAN DOWNGRADE OR CANCEL A SUBSCRIPTION PLAN ANYTIME BUT THE SUBSCRIPTION WILL REMAIN ACTIVE FOR THE REMAINDER OF THE 30-DAY PERIOD BEFORE BEING CANCELLED. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL CYCLE.
Freelancers and Experts can be hired for delivering a fixed scope, fixed price service. Either on a once-off basis or as an ongoing monthly retainer fee with recurring billing. Fixed Fee Services involve fixed-priced invoicing, and for which the Client agrees upfront to a fixed payment. The Fixed Fee will be paid upfront but held in Escrow for 14 days so there is a buffer period in case of bad performance by the Expert or Freelancer. In such cases and only under proven circumstances of negligence, Client can ask HelloMaaS to return the fixed price payment.
For Fixed Fee Services, payments will be charged on the day a Client selects the option to buy the Service on the Platform and will cover the use of that service for the period indicated. Unless and until terminated by the Client, Freelancer, or HelloMaaS, Clients on an ongoing monthly retainer fees will be charged every 30 days thereafter until service is no longer required and contract closed.
HelloMaaS offers a service to help Clients create and manage the Posting of a Project. Clients can opt-in for this service when they fill out the Brief on the Platform. This will result automatically in a monthly and recurring charge of the corresponding fixed fee until the process of managing the Posting has been finalized.
Freelancers can be hired for ad-hoc or ongoing projects on a hourly basis. The Fee is comprised of the hourly rate provided by the Freelancer and an additional matchmaking fee for HelloMaaS. The matchmaking fee is a flat amount that will be automatically added on top of the hourly rate of the Freelancer, depending on the subscription status and tier of the Freelancer and the Client. See here for more details on the matchmaking fee structure pricing.
Flexible Fee Services have flexible invoicing and will be calculated and charged at the end of each month based on hours worked. HelloMaaS will invoice Clients at the beginning of each month for the hours work during the month prior. Clients have a 10 day period to pay Flexible Fee invoices. If Clients don’t pay within 10 days after invoice date a late fee of 2% of the invoice will be charged. Freelancers and Experts will be paid out through the HelloMaaS platform as soon as the Client has made the requested payment. If Clients have any issues with an invoice, they should immediately contact the Freelancer, as per our policy regarding disputes between Clients and Freelancer. Any queries on the invoice must be entered directly via the Service in order to pause any charges from processing once the Dispute Period has expired.
Funds become payable to Freelancers and Experts following the expiration of the Dispute Period and following receipt of payment from the Client by HelloMaaS. We have the right to hold the disbursement of payments to Freelancers or Experts if we suspects fraud, if HelloMaaS deems it necessary in connection with any investigation, or as required by applicable law.
You agree that payment for all Transactions and any taxes or additional charges that may be imposed by third parties are your sole responsibility. You understand that your purchase in connection with a Transaction may be final and non-refundable.
Payment Methods currently include online payments through Stripe for credit/debit card and IDEAL payments. We offer invoicing via HelloMaaS but only for clients can’t use Stripe as a payment method and for Flexible Free Services billed on an hourly basis. HelloMaaS reserves the right to change and expand its payment options.
You agree and ensure that a valid Payment Method needs to be provide in your HelloMaaS account. You ensure that at all times all credit card, bank account, and other payment information supplied by you is accurate, correct and kept updated. You are fully authorized to making payment or receiving payment in connection with a Transaction.
Our subscription plan will charge to the Payment Method you specify at the time of signing up and will be processed by a third-party payment processor. All payments made through Stripe are subject to the Payment Facilitator’s terms and conditions. Stripe’s terms are available at https://stripe.com/us/legal.
HelloMaaS does not guarantee the quality or delivery of any work or services provided to Clients by Freelancers or Experts. In the case a dispute arises between users on the Platform, users acknowledge that it is their responsibility to come to a mutual agreement and resolution using the procedure set forth in this subsection. HelloMaaS does not act as an intermediary. If HelloMaaS does choose to mediate a dispute, HelloMaaS’s decision shall be final. If HelloMaaS determines that a refund of all or a portion of the Transaction amount is to be made, such refund shall be given in accordance with this Agreement. The maximum refund that may be awarded to a Client is the full amount of the fee for the portion of the Transaction which is disputed.
Any fee or invoice in connection with a Transaction must be disputed by a Client within fourteen (14) days after the disputed Marketing Services have been delivered to Client by Marketer by notifying the Marketer via the Platform and/or Services. Client and Marketer agree to negotiate in good faith to resolve any dispute. Once Marketer and Client have resolved the dispute, the Client and/or Marketer shall adjust the fee or invoice accordingly via the Platform and/or Services. If Client and Marketer are unable to resolve a dispute within fourteen (14) days after Client notifies Marketer of the disputed Transaction, then Client shall be responsible for payment of the full amount of the Marketer’s original fee or invoice.
Both Clients and Freelancers may cancel any Transaction. It is your responsibility to communicate directly with a Client or Marketer via the Platform and/or Services regarding any Transaction changes or cancellations. For Transactions with an hourly rate or milestone payments, Client shall pay for all Marketer Services rendered by the Marketer up until the effective cancellation date. For Transactions with a flat fee payment, the Client shall pay a pro rata amount of the Transaction fee based on the start and end date of the Transaction.
HelloMaaS does not condone nor authorize activities on or through the Platform and Services that infringe copyright or intellectual property rights. We will delete any infringing User Content if properly notified that such User Content infringes on another’s intellectual property rights. If you are a copyright owner or an agent thereof and believe that any User Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing (see 17 U.S.C §512(c)(3) for further detail):
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
You can contact our Copyright Agent via email at email@example.com.
HelloMaaS reserves the right to terminate your account or any user account that it determines to be “repeat infringers." A repeat infringer is a user who has repeatedly been notified of infringing activity and/or has had User Content repeatedly removed from the Platform and/or Services.
THE INFORMATION PROVIDED THROUGH THE SITE AND THE SERVICES IS PROVIDED FOR EDUCATIONAL AND GENERAL INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED A SUBSTITUTE FOR INDIVIDUAL MARKETING ADVICE. YOU RELY ON OR ACT UPON THE ADVICE OF ANY MARKETER OR OTHER USER OF THE SITE OR SERVICES SOLELY AT YOUR OWN RISK AND BY YOUR OWN ELECTION. YOU BEAR SOLE RESPONSIBILITY AND LIABILITY FOR ANY ACTIONS OR OMISSIONS UNDERTAKEN BY YOU IN CONNECTION WITH ANY INFORMATION OR ADVICE PROVIDED BY ANY Freelancers, CLIENTS, OR OTHER USERS.
WE TRY TO KEEP THE SITE AND SERVICES UP, BUG-FREE AND SAFE, BUT YOU USE THEM AT YOUR OWN RISK. THE INFORMATION FROM OR THROUGH THE SITE AND THE SERVICES IS PROVIDED “AS IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED. THE INFORMATION, SITE AND THE SERVICES MAY CONTAIN VIRUSES, BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. IN NO EVENT WILL HELLOMAAS OR ITS DIRECTORS, EMPLOYEES OR AGENTS HAVE ANY LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE, OR THE SITE. WE ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US THROUGH THE SITE/SERVICES SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
HELLOMAAS’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SERVICE AND USE OF THE SITE, BUT IN NO CASE WILL OUR LIABILITY TO YOU EXCEED $100. YOU ACKNOWLEDGE THAT IF NO FEES ARE PAID TO US FOR THE SITE AND THE SERVICES, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM US, REGARDLESS OF THE CAUSE OF ACTION.
IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, IN PART: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”
You agree to indemnify, defend, and hold harmless HelloMaaS, its contractors, licensors, subsidiaries and affiliates and their respective partners, directors, officers, employees and agents from and against any and all claims and expenses, including any and all losses, costs, liabilities, and attorneys’ fees, arising out of or in connection with: (1) your use of the Platform and Services, (2) any User Content, Third Party Content, Third Party Platforms and any other content, (3) your use or provision of any Marketing Services, (4) your violation of this Agreement, or of any law or the rights of any third party, and (5) your breach of this Agreement and/or any breach of your representations and warranties set forth herein.
Subject to the arbitration clauses included below, if there is any dispute arising out of the Platform and the Services, by using the Platform and/or Services, you expressly agree that any such dispute shall be governed by the laws of the State of New York, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of New York, in New York County, for the resolution of any such dispute.
You represent and warrant that you will use the Platform and the Services so not to infringe or misappropriate the intellectual property rights of any third party.
If you have any Concerns, Complaints and/or Questions,
please contact us at firstname.lastname@example.org
Last Updated: February 5, 2018
By using HelloMaaS’s Site and/or Services, you agree to this Policy. If you do not accept this Policy, you must not use the Site and/or Services.
You may browse some portions of the Site and/or Services without providing any personal or business information. However, some features of the Site and/or Services require registration to use. When you register you will be asked to give us your contact information, such as your name, photograph, company name, phone number, and email address. In addition, in the course of using our Site or Services, you may provide us with other personal and/or business information, including but not limited to your biography, skills, industry, products and services, marketing plans, and information related to your fees, rates, and budget. Your information will be used primarily in connection with operating and facilitating the services provided by and through the Site and the Services, including contacting you so that we or other users may provide the services you have requested or respond to your requests for information or customer service. This information may also be used to send you updates regarding our company or to share with you other services or benefits that may be of interest to you.
HelloMaaS may collect certain information from visitors of the Site and/or Services, such as your location, internet addresses, and other web log information (such as your web request, Internet Protocol (“IP”) address, browser type, device type, browser / device language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser or device). This information is logged for internal use by HelloMaaS, including helping diagnose technical problems and to administer the Site and Services in a manner that allows us to constantly improve the quality of the services provided to you. We may also maintain a record of your IP address, to analyze the use of our Site and Services on an aggregate basis. HelloMaaS reserves the right to screen, copy, transmit and review all communications conducted by or through the Site and Services. We may conduct these activities for technical support purposes and in order to enforce our policies and agreements. At our sole discretion, we may decide to conduct these activities at various times or not at all.
HelloMaaS requires that all users be 18 years of age. The Site and Services are therefore not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 18 years of age, do not use the Site and Services and do not provide any personal information to us. If we discover that a child under 13 has provided us with personal information, we will delete it.
Information collected through the Site and/or Services will be stored and processed in any countries in which our service providers or we maintain facilities within the European Union. You therefore understand and consent that your information may be transferred outside of the country in which you reside.
Updated: February 5, 2018
Like many sites on the Internet, when you visit the Site, HelloMaaS may assign your computer one or more cookies to facilitate access to the Site and to personalize your online experience. Through the use of a cookie, HelloMaaS also may automatically collect information about your online activity on the Site, such as the web pages you visit, the time and date of your visits, the links you click, and the searches you conduct on the Site. HelloMaaS may use this data to better understand how you interact with the Site, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our Services. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able use some of the interactive features offered on the Site. In addition, please be aware that other parties may also place their own cookies on or through the Site and may collect or solicit personal information from you. Other cookies may reflect de-identified demographic or other data linked to the registration data you have submitted to HelloMaaS in hashed, non-human readable form. No personally identifiable information is contained in these cookies. Because there is not yet a consensus on how companies should respond to web browser-based or other do-not-track ("DNT") mechanisms, we do not respond to web browser-based DNT signals at this time.
While HelloMaaS uses industry-standard Secure Socket Layer (SSL) encryption technology, no system can be completely secure. Therefore, HelloMaaS does not promise, and you should not expect, that such any content or information you submit to the Site or Services may not be inadvertently collected and that any such content or information will remain secure.
The information you provide to us will be kept in our database. We will use reasonable means to protect the integrity and safety of the database. However, we cannot guarantee that third parties will not improperly access the database. HelloMaaS relies on third party professional hosting solutions that use reasonable care in maintaining security measures to protect you and our systems against unauthorized access to, or alteration, disclosure, destruction or loss of personal data hosted on our system.
HelloMaaS allows you to view the information you have provided after registration and to correct any inaccuracies or errors that may exist in the data, however it is solely your responsibility to do so. Should you engage in any communications using the Site and/or Services, you bear the sole responsibility as to the substance, character, and nature of the information you provide during any such use. In addition, if you do not wish to furnish any information, then you should not do so.
You understand that if you engage in any form of communication with a Client, Marketer, or any other user using the chat, email, discussion forums, or other communication channels, functions, or software provided by and through the Site and/or Services, you may voluntarily provide, or otherwise be asked to provide, certain personal and business information, including without limitation your name, company name, phone number, email address, products and services, business and marketing plans, and other information requested by a Client, Marketer, or other user, or otherwise to enable you to participate in the Site and or Services. HelloMaaS strongly encourages you to exercise caution and to use reasonable judgment in providing any personal information, including non-public business information, to any Client, Marketer, or other users, and HelloMaaS will not be held responsible for the manner in which any Client, Marketer, or other user uses such information.
HelloMaaS may from time to time, maintain transcripts of any such chats, emails, discussion forum threads, and other communications conducted between you and a Client, Marketer, or other user using Site and/or Services.
In addition, we may disclose your personal information to third parties and the performance of the related services, including to service providers who help with our business operations. We may disclose your personal information to enforce our agreements and policies or respond to claims that information submitted or other content or submissions violates applicable laws or regulations, the rights of others, or to protect anyone’s rights, property, or safety. We also may disclose your information to respond to legal requirements or when we believe in good faith that the disclosure of information is necessary to prevent imminent harm or financial loss or to report suspected illegal activity. We may use our discretion to disclose your information under appropriate confidentiality conditions in connection with merger, acquisition or sale of asset or business activities involving our company or its affiliates. In the event that all or substantially all of HelloMaaS’s assets have been acquired, or in the event of any merger, bankruptcy or reorganization involving HelloMaaS, all information about you and your use of our Site and Services will likely be included in the acquired or merged assets. We may disclose non-personally identifying information (including, without limitation, aggregated information) as we believe is reasonable in connection with our business. This information will not identify individual users.
Subject to the limitations under California Civil Code § 1798.83, if you are a California resident, you may ask us to provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year. You may also request the identity of certain third parties that received your personal information from us for their direct marketing purposes during the immediately preceding calendar year. You may make a request as described hereinabove once a year.
To make such a request, you can contact us at email@example.com Please mention in your communication that you are making a "California Shine the Light" inquiry. We will respond within thirty (30) days.