Questions You Might Have.
Topics You Might Wonder About.

  • Clients
  • What companies can work with you?

    We help Startups, SMB’s, Agencies and Big Brands with flexible, nimble and cost efficient marketing operations. All companies in need of flexible marketing talent, temporary team augmentation or experts advice can benefit by using HelloMaaS. Whether it’s a Marketing Coordinator who needs a tutorial on Facebook Advertising or the CEO of a startup who needs a 3-person marketing team to build and execute a launch strategy; we offer various solutions with limited overhead, all directly accesible through our platform.
  • Can you give a few examples of client segments?

    1. Startups that secured Seed or Series A funding and need to scale their marketing efforts.
    2. SMB’s looking for flexibility to scale up and down marketing resources because of seasonality, product introductions, new competitors.
    3. Big brands and agencies that need cutting edge expertise, team augmentation or hands-on help with campaigns.
    With HelloMaaS you can scale up and down marketing capacity and expertise at your fingertips.
  • What services do you provide?

    We are an online platform that allow you to access different marketing services provided by our members including:
    1. Quick bursts of expert advice
    2. Fixed price packages for specific marketing channels and tools
    3. Idea generation by posting a project
    4. Data-driven matching between freelancers and companies
    All services can we used separately and will allow you to find the right match quickly.
  • How do I join?

    You can join for Free and it’s super easy.
    • Go to the top right corner of the HelloMaaS website
    • Click Sign Up and follow the steps
    • Create your profile
    • Receive an email notification to access the HelloMaaS dashboard
    • Discover what you can do and try it out.
     
  • How does it work?

    • Go to www.hellomaas.com and sign up as a client
    • Create your client profile
    • Review a notification to access your dashboard
    • Log in and access your dashboard
    • Start searching for experts or freelancers
    • Post a Project to get fresh ideas
    • Create a contract and set up payment
    • If you like us to manage your search: sign up for HelloMaaS Concierge service
  • How is HelloMaaS better than my in-house team or agency?

    See HelloMaaS as a new option in addition to your current ones. Freelancing is growing fast and only getting more popular. In-house marketers, agencies and many freelancers have deep know-how that is not easily accessible or shared. We connect the dots and use smart matching to connect everyone together. Less time, process and middlemen needed. More time for creativity, ideation and execution!
  • What do you charge?

    Your HelloMaaS membership is FREE. You hire freelancers, experts or buy packages for one price that includes our match making fee. The matching fee with a free membership is already competitive. When you use more than one service or hire for more than 15 hours a week, it’s more cost effective to sign up for a paid membership. We’re totally transparent on our fees and you can find more details here
  • Do you require a minimum budget?

    No. Companies with a modest budget can start with buying expert advice and fixed price marketing packages at affordable and transparent rates.
  • How do you manage for quality?

    During the project, we will send an weekly or monthly temperature check-in message to all parties involved. If the result varies by more than 20% up or down compared to the previous week we will mention this in the message back to the team. We leave it to the team to discuss and take actions for improvement. At the end of a project, package or advice, we ask all parties involved for 360 degree feedback. This means that both the client and all others working on the project will get an opportunity to provide feedback through a rating and review. Similar to AirBnB, all parties need to provide feedback before the results are shared. The results will be added to the profile of the client and freelancer. If we see sustained decline or low average ratings we will hold the right to suspend members from the platform.
  • Can I refer other companies?

    Please do! Send them this link: join. We’ll be rolling out a member-gets-member program shortly.
  • Freelancers
  • What type of freelancers can join?

    HelloMaaS is open to freelancers with marketing skills. Particularly skills in digital marketing, event management, brand strategy, performance and growth are in demand. At this moment, we only operate in the Netherlands and focus on adding freelancers living in the Netherlands or Dutch speaking freelancers working remotely.
  • What do you offer freelancers?

    We offer different ways to work and aim to improve your freelance experience through our platform:
    1. Our search engine recommends you to clients looking for specific skills and experiences. All you need to do is frequently log in and respond to client inquiries. No more need for active customer acquisition.
    2. Review the list of projects and respond with ideas. You can message directly with clients and find project in new areas to grow your skills.
    3. Apply as an expert to monetize proven experience in half or full day sessions with clients or agencies.
    4. Offer a fixed price marketing package as a once off (implement a tool or set up a channel) or ongoing (content production, community management, dashboard creation etc).
  • Tell me about your onboarding criteria

    Every marketing professional with two years or more of professional experience and a proven track record can sign up. We review each profile for accuracy, quality and completeness as part of your onboarding process. In some cases we might involve our partners in the marketing and media recruitment business. We will shortly include references from former clients to make sure we grow a quality group of talent on the platform at scale.
  • How do I join?

    1. Go to join
    2. Fill out your profile
    3. Get approved
    All FREE
  • What do you charge?

    Your HelloMaaS membership is FREE. You can create a package or apply as an expert at no additional cost. We add a match fee once a client buys your services. It’s more cost effective to sign up for a paid membership when you want to sell more packages, provide expert advice on more than one topic or freelance more than 15 hours a week. We’re totally transparent on our fees and you can find more details here
  • How does reviews and ratings work?

    At the end of a project, package or advice we ask all parties involved for 360 degree feedback. This means that both the client and all others working on the project will get an opportunity to provide feedback through a rating and review. Similar to AirBnB, all parties need to provide feedback before the results are shared. The results will be added to the profile of the client and freelancer. If we see sustained decline or low average ratings we will hold the right to suspend members from the platform.
  • How do you manage for quality?

    Each HelloMaaS marketer is expected to work autonomously and professionally. It’s key that everyone engages in a respectful and professional matter. Ongoing and 360 ratings and reviews will feed our matching algorithm and indicate which clients, experts and freelance marketers would be the best match. During the project, we will send an automated weekly temperature check-in mail to all parties involved. If the result varies by more than 20% up or down compared to the previous week we will mention this in the message back to the team. We leave it to the team to discuss and take actions for improvement.
  • Can I refer other freelancers?

    Please do! All freelancers in the Netherlands or Dutch ones living abroad can apply today. Send them this link: join. We’ll be rolling out a member-gets-member program shortly. Good karma 🙂
  • Agencies
  • Why is HelloMaaS useful for agencies?

    Agency life can be volatile. Pitches won put often a lot of pressure on the team. With HelloMaaS, agencies can augment their teams faster with specific knowledge in a number of ways: 1. Hire specialist marketing know-how lacking in-house 2. Expand your agency team when you need extra execution power on a temporary basis 3. Buy or resell fixed price packages from freelancers with deep know-how to service your client better 4. Consult marketing experts with deep expertise for business development or industry insights
  • How do I sign up?

    1. Go to join
    2. Fill out your profile
    3. Get approved
    All FREE
  • How can HelloMaaS help agencies to boost revenue?

    Your marketing specialists can create a profile and sell a marketing package based on their unique expertise to demonstrate your agency unique skill sets.
  • How can I discretely hire freelancers?

    Coming soon in Q1 – 2019: agencies can use our white label platform solution to boost their internal operations and traffic department. HelloMaaS platform enables smarter team matching and a hybrid solution combining freelancers and agency employees.
  • Experts
  • How do I hire an expert?

    Once you’ve created an account and your profile is approved you’ll get access to our platform. The platform is only accesible for approved freelancers, experts and clients to foster a positive and quality experience. You can search based on tag matching across industry, skills, channels and tools. You can sent experts a message from your dashboard. If it’s a match you simply click hire, provide payment details and send the contract for sign-off to the expert.
  • What happens if I’m not happy with quality of the expert?

    You need to tell the expert as soon as possible if you have doubts about the quality of their service and discuss it in a constructive matter what you are expecting. If you don’t see reasonable improvement, you can contact us. Please note that the service is not provided by HelloMaaS and therefore we can’t be held liable for unsatisfactory services.
  • How much is your fee/commission?

    For experts, we add a match fee of 20% on your price. That fee will come down to 10% or 15% if you have a paid subscription, depending which tier you’ve chosen.
  • What is the process to be considered a marketing expert?

    We believe in the power of networks and the first pool of marketing experts are sourced directly through our connections and those of recruitment and executive search partners. We will open up the expert pool through our platform in Q1 – 2019. Dutch freelancers and in-house marketers can apply today and create a profile as an expert. We will review each submission and add you to the pool if you hit the mark.
  • How can big brand marketers join as an expert?

    Many corporate marketers have deep or cuttting edge expertise. Their peers could benefit talking to them and learn about their expertise. No more reinventing the wheel or make expensive mistakes others made already. We start with offering half or full day advice: short bursts to understand where and how to play. This will build reputation for corporate marketers and provide an interesting way to increase earning potential in addition to your regular job.
  • Playbook
  • Why a marketing playbook?

    Marketing is changing fast. Many companies and agencies are overwhelmed. They forget necessary steps in research and strategy or miss out on new channels and tools. We are building a tool to navigate the fast changing number of tools, channels and tactics. Ideal for companies and business owners looking for more structure and help in the marketing planning process. The planner will propose weekly marketing activities including new tactics and channels displayed in the right order. Companies can execute themselves or engage experts or freelancers for extra brain and execution power.
  • When can I try this playbook?

    We’re offering our marketing planner in a BETA version to a limited number of companies. Contact us at playbook@hellomaas.com to get on the list.
  • How can I contribute to the playbook?

    We’re building a tool with gamification that will make it fun and easy to contribute your know-how and benchmark data to the playbook database. Contributing will be rewarded as well. Right now we work to create an expert network with our recruitment partners who will be invited first. If you like to join this group, please send us an email to playbook@hellomaas.com
  • How much do you charge?

    The Playbook will be FREE for a limited number of BETA clients. Once we roll it out in 2019 it will included in the A-Lister subscription.
  • Packages - Client
  • Why would I buy a marketing package?

    If you work with a tight marketing budget and can’t afford budget overrun. SMB’s and startups often work with tight budgets and need to get a lot of different marketing channels and activities off the ground. When you hire a package you know what service you will get and how much it will cost. So, less time needed to manage the freelancer. You can hire a package to set up your CRM, influencer marketing or email drip campaigns as a once off activity. Or you can do a retainer package with a defined scope of service at a fixed fee per month.
  • How do I find the right package?

    First you need to create a client profile and get approved. Once you sign into the platform you’ll get access to your dashboard. Go to the lefthand side and click on package to access the search bar. Type in skills or channels you need and go through the options to review profiles, scope and budget.
  • Who is providing the service?

    An approved HelloMaaS freelancer will provide the service. You can review their profile, send them a message on the platform and ask questions directly through our messaging service.
  • How do I buy a package?

    You can buy packages directly from the profile page of the package detail page. Click on the orange button and fill out your payment details. For each package you pay 50% upon start and 50% after delivery. You will pay via credit card or IDEAL.
  • What happens if I’m not happy with the service?

    You need to tell the person providing the service as soon as you have doubts about the quality of their service and discuss. If you don’t see reasonable improvement, you can contact us. Please note that the service will be provided by a freelancer and not by HelloMaaS and therefore we can’t be held liable for unsatisfactory services.
  • How much is your fee/commission?

    For packages we add a match fee of 20% on your list price. If you have a paid subscription with us that fee will come down to 10% or 15% depending on which tier you’ve chosen.
  • Packages - Freelancers
  • How can I create a package and start selling?

    First you need to create a profile and get approved. Once you sign onto the platform, you’ll get access to your dashboard. Go to the navigation on the left and click on package to create your first package. Just fill out the template, list your price and post your package. It wlll be added to our search and you can receive messages or buy requests from clients directly.
  • How can I price my packages?

    You decide your own price. We recommend you to think about the value and service you provide to the company or agency and price accordingly. If you like to get a second opinion, feel free to message us through our chat in the right hand corner.
  • How much is your fee/commission?

    For packages we add a match fee of 20% on your list price. If you have a paid subscription that fee will come down to 10% or 15% depending which tier you’ve chosen.
  • Projects - Clients
  • What is the benefit of Posting a Project?

    Many companies have specific business goals but lack understanding or creative ideas how marketing can help drive results. When you post a project HelloMaaS members can message you with creative ideas, channels or tools to consider. Direct access to the wisdom of the creative crowd!
  • How does it work?

    First you need to create a profile and get approved. Once you sign into the platform you’ll get access to your dashboard. Go to the lefthand side to create a brief via a template and posts it on HelloMaaS, which is only accessible to approved experts and freelancers. They can respond to your brief, message ideas and suggestions. You can respond directly through our messaging tool, hire them as an expert for a day consultation or create a contract for a long freelance engagement.
  • What does it cost?

    Each client can post up to 2 projects at the same time for free. If you like to post more you should get a paid membership. Once you posted a project, freelancers can see your brief and message you ideas in case they like to work with you. If you like an idea or suggestion, we recommend you set up a (video) call to iron out details for your collaboration. Then you can create a contract, provide payment details and offer the contract for approval to the freelancer. You will receive an payment alerts or an invoice every month to pay. For more details on pricing and membership here
  • Can you manage this process?

    Yes, we offer a Butler service. Our customer success team can create and manage the process of Posting a Project on your behalf for a fee. We will setup a briefing call, create a brief for your approval and manage the process of messages. We will filter what we consider to be the most promising ideas and matches for you to review and decide upon.
  • Can I Post a Project anonymously?

    Yes, but only when our customer success team is managing the process on your behalf at a fee.
  • Projects - Freelancers
  • Why should I respond to a project?

    In our research we learned that many freelancers like to grow new skills and get into other industries. When you respond to a project you can share ideas and get in touch with companies directly. Your response is more about your ideas and motivation than your experience. It allows you to connect in an open way to new opportunities. If it’s a click, you can start a project in a new area and grow your freelance career in a different direction. Think human creativity meets new opportunities!
  • How does it work?

    First you need to create a profile and get approved. Once you sign into the platform you’ll get access to your dashboard. Go to the lefthand side and click on projects. You will find a list of projects to respond to by using the messaging tool. Once the client responds we recommend you to set up a (video) call to iron out more details. The client will send you a contract for sign-off, after your approval you can start to work on the project.
  • Is this a pitch?

    As most people in marketing, we’re not fond of the pitch process. It’s long and often full of promises that are hard to meet. Responding to a project shouldn’t be long or complicated. It’s about sharing suggestions and ideas for new channels, strategies or approaches. It’s more like a dating app where you message to get to know each other so you can see if there is potential.
  • HelloMaaS
  • What is HelloMaaS?

    You can see us as a new agency model built for the 21st century. We’re a platform and marketplace to optimize marketing planning, staffing and knowledge sharing. It’s a new way of working, with a rapid time reduction in finding talent or clients, so we all have more time to focus on results. The HelloMaaS platform will provide matchmaking, messaging, payments, planning tools and teams on demand.
  • Why HelloMaaS?

    HelloMaaS, it’s partners and advisors worked for years at agencies, client side, startups, consulting firms and global corporates. We see how our industry is changing and in need of a smarter operating model. To learn more about our purpose and values, please visit our about us page
  • Who is part of the HelloMaaS team?

    Please visit our team and advisor page to learn more
  • Are you hiring?

    Please check our current job listings on angel.com/hellomaas or reach out via our chat with your ideas. We look forward hearing from you!
  • Where do you operate?

    Marketing is about understanding the local language, culture, and competition. We are a global platform for local networks. Since the Netherlands is our first market, we invite Dutch marketers to join. If you speak Dutch, understand Dutch culture but live outside of the Netherlands, that’s works as well. Just indicate in your profile that you work remote. Some clients prefer to meet marketers in person and we will make sure to match you accordingly. For 2019, we plan for move into major European marketers. If you would like to bring HelloMaaS to your country, please contact us at sayhello@hellomaas.com
  • How do you grow your platform?

    We work on a country by country basis connecting into the existing marketing eco-system of talent recruiters, brands, freelancers and agencies. In the near future, we’ll offer co-working Fridays and quarterly off-sites to deepen relationships in a fun way for all members.
  • Pricing
  • How much does it cost?

    You can sign up for free and see if it works for you. We add a flat match making fee for freelance work at an hourly rate. For fixed price services like Expert Advice and Marketing Packages we add a 10-20% match making fee depending if you work with a free or paid subscription. Once you start using HelloMaaS frequently it will be smarter to sign up for a paid subscription since the matchmaking fees will be lower and you are able to provide more services. The overall costs for clients are very competitive, possibly cheaper than working through a traditional marketing agency or a matchmaker since our platform and processes require less overhead. More on pricing see here
  • Can I switch my membership up and down?

    Yes. When you upgrade your monthly membership it will be activated immediately and charged for 30 days. If you like to downgrade, you can do so before the end of the 30 day period and start a cheaper or free package in your next billing cycle. Please note that downgrading will impact the scope of services you can offer on the platform. If you purchased an annual membership you can upgrade anytime. You will not be able to downgrade your annual membership till the end of the 365 day period of your paid membership.
  • How do you deal with refunds and disputes?

    If you get to a point where a payment is made or scheduled and you’re not satisfied, you should dispute within fourteen days by notifying the freelancers or expert via your dashboard. You should discuss and negotiate directly aiming to resolve any dispute in good faith. Once the dispute is resolved and includes an adjustment in the fee, you will update through the platform and inform HelloMaaS. If you are unable to resolve a dispute within fourteen days, you should contact us. For more details on refunds, disputes and cancellations, we refer to our Terms of Service.
  • Do you have a referral program?

    We will roll-out a referral program for HelloMaaS members shortly. A great way to grow a well connected community and reward members for cheerleading us. The referral fee will result into free upgrades, more access and monetary compensation. Another way to diversify your future earnings!
  • Marketers
  • Will you help me managing the relationship with the HelloMaaS member?

    HelloMaaS gives you peace of mind in finding the right freelancer for your needs. If you’re not pleased with our service or the performance of the freelancer, Upwork will refund the search fee plus the 10% client service fee invoiced on the project. This is if you notify us within the first 30 days of signing up for Upwork Pro and have been reasonably responsive to Upwork and the freelancers who apply to your job throughout the process. You’ll also receive all benefits of the Upwork platform, including Upwork Payment Protection.
  • How do you safeguard the quality of the work?

    HelloMaaS gives you peace of mind in finding the right freelancer for your needs. If you’re not pleased with our service or the performance of the freelancer, Upwork will refund the search fee plus the 10% client service fee invoiced on the project. This is if you notify us within the first 30 days of signing up for Upwork Pro and have been reasonably responsive to Upwork and the freelancers who apply to your job throughout the process. You’ll also receive all benefits of the Upwork platform, including Upwork Payment Protection.
  • I already work with a marketing agency and a recruiter. Why should I use HelloMaaS?

    HelloMaaS gives you peace of mind in finding the right freelancer for your needs. If you’re not pleased with our service or the performance of the freelancer, Upwork will refund the search fee plus the 10% client service fee invoiced on the project. This is if you notify us within the first 30 days of signing up for Upwork Pro and have been reasonably responsive to Upwork and the freelancers who apply to your job throughout the process. You’ll also receive all benefits of the Upwork platform, including Upwork Payment Protection.